Frequently Asked Questions

Our flight search system features an airport auto-complete database with 300,000+ airports worldwide. You can search by IATA/ICAO code, city name, or country. Simply enter your origin and destination airports, select your travel dates, choose between one-way or round-trip options, and click search to see available flights with real-time pricing.

You'll need to provide personal details including full name (as it appears on your ID/passport), date of birth, contact information (email and phone number), and for international flights, passport information including passport number, country of issue, and expiration date. You can also add any special requests or requirements such as meal preferences, wheelchair assistance, or seat preferences.

The entire booking process typically takes 5-10 minutes from search to confirmation. Flight search results appear instantly, passenger details can be entered in 2-3 minutes, and payment processing is completed within seconds. You'll receive your confirmation email and PDF itinerary immediately after successful payment.

Yes, you can book flights for multiple passengers in a single transaction. During the passenger details step, you can add information for all travelers. Each passenger will have their own ticket and be included in the same booking with a shared PNR (Passenger Name Record) number. Our pricing is per person: $19.99 for one-way flights and an additional $10.99 for round-trip options.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe, one of the world's leading payment processors. Your payment information is encrypted and never stored on our servers.

Our booking service fees are straightforward: $19.99 per person for one-way flights, and an additional $10.99 per person for round-trip bookings. This is separate from the actual flight ticket price, which varies by airline, route, and travel dates. You'll see the total cost including our service fee and the flight price before completing your payment.

Absolutely. We use Stripe for all payment processing, which is PCI DSS Level 1 certified—the highest level of security certification in the payments industry. All transactions are encrypted with 256-bit SSL encryption. We never store your full credit card details on our servers; they are handled entirely by Stripe's secure infrastructure.

Your card is charged immediately upon successful booking confirmation. You'll receive a payment confirmation email from Stripe and a booking confirmation from Skysbookers within seconds of completing your transaction. If there's an issue with your payment, you'll be notified immediately and no booking will be created.

Cancellation policies vary depending on the airline and fare type you booked. Generally, cancellations made within 24 hours of booking may be eligible for a full refund. After 24 hours, standard airline cancellation policies apply. Our service fee of $19.99 (or $30.98 for round-trip) is non-refundable. For specific cancellation terms for your booking, please contact our customer support team or refer to the cancellation policy included in your confirmation email.

Flight changes are subject to airline policies and availability. Most airlines allow changes for a fee, plus any fare difference. To request a flight change, please contact our customer support team as soon as possible. We'll help you find alternative flights and guide you through the change process. Note that some promotional or basic fare types may not allow changes.

To request a refund, please contact our customer support team with your booking reference (PNR) number and reason for cancellation. Refunds are processed according to the airline's policy and typically take 7-14 business days to appear on your original payment method. Our service fees are non-refundable, but we'll work with the airline to secure any eligible ticket refunds.

For domestic flights within Canada, you'll need a valid government-issued photo ID. Acceptable forms include: passport, driver's license, provincial ID card, or citizenship card. The name on your ID must match the name on your booking exactly. We recommend arriving at the airport at least 90 minutes before your domestic flight departure.

For international travel, you'll need a valid passport with at least 6 months validity beyond your return date. Depending on your destination, you may also need: a visa, proof of vaccination, return/onward ticket, proof of accommodation, and sufficient funds for your stay. Requirements vary by country, so we recommend checking the destination country's entry requirements well in advance of your travel date.

Yes, all travelers including infants and children need their own valid travel documents. Children cannot travel on a parent's passport. For international travel, children need their own passports. Some countries have additional requirements for minors traveling without both parents, such as notarized consent letters. Please verify specific requirements for your destination country before travel.

Your comprehensive PDF itinerary includes: complete passenger details, PNR (Passenger Name Record) number, e-ticket number, departure and return dates and times, layover hours (if applicable), airport transit information, full airport names, flight numbers, and a scannable barcode for easy check-in. This document serves as your official travel confirmation and should be printed or saved on your mobile device.

PNR stands for Passenger Name Record. It's a unique 6-character alphanumeric code that identifies your booking in the airline's reservation system. You'll use this number to check in online, make changes to your booking, and reference your reservation with the airline or our support team. Keep this number handy throughout your journey.

Your PDF itinerary is automatically generated and emailed to you immediately upon successful payment confirmation. It typically arrives within 1-2 minutes of completing your booking. If you don't see it in your inbox, please check your spam or junk folder. You can also access your itinerary anytime by contacting our support team with your booking details.

The barcode on your PDF itinerary can be scanned at airport check-in kiosks and by airline staff at the counter. You can print the itinerary and present the physical copy, or display the PDF on your smartphone or tablet screen. The barcode contains your booking information and allows for quick, contactless check-in. We recommend having both digital and printed copies as backup.

Our team is available to help you with pre-booking consultation including destination recommendations, flight route planning, travel date advice, and answering questions about our booking process. Contact us via email or through our contact form, and we'll respond within 24 hours with personalized assistance for your travel plans.

We provide travel day assistance for urgent issues that may arise during your journey. If you encounter flight cancellations, delays, missed connections, or other travel disruptions, contact our emergency support line. We'll help coordinate with airlines, find alternative arrangements, and provide guidance to get you to your destination as smoothly as possible.